Shopify Flow

Shopify Flow is an ecommerce automation solution that was purpose-built to help solve the unique challenges that Shopify merchants face. With Flow, you can build workflows to automate tasks, campaigns, and processes within your store and across your apps. These automations give you the power to build the custom solutions that your business needs.

Please note Shopify Flow is available only for Advanced and Shopify Plus plans, so in case you are not on either plan, this video is not for you.

It can help you trigger SMS based on various conditions, and can even delay the execution, as per your choice.

So, for example you want to send an SMS to the users that make a pruchase for a particular product, this app can help you achieve this.

Or if you want to send an SMS after few hours or even few days when a customer makes a purchase, this app can easiely handle this for you.

• In your Shopify admin, navigate to Apps and click on Shopify Flow
• Then click on create workflow.
• Click select a trigger
• Here click on Shopify and select order created
• Then click on plus icon, and then condition and click on add criteria
• Here we will select order, line items, name
• Then enter the product name that you wish to send this sms for
• Here in case you want to delay sending this message, you can click on plus icon against then, and search for “Wait” here you can set the delay interval, in hours minutes, days or weeks
• Click on plus button against output and click on action
• Here click on SMS Alert and then on Send SMS
• For mobile number click on Add a variable, select the phone field from the order object
• Enter the message that you wish to send at this particular event
• Finally click on Turn on workflow
• The configuration is complete.

FAQ’S

1. 1. What is Shopify Flow in the context of SMS Alert?

   It’s an **automation tool for Shopify** (available for the “Advanced” and “Plus” plans) that lets you build workflows to trigger actions (such as sending an SMS via SMS Alert) based on specified conditions within your store.

2. 2. What kind of triggers or events can I use with Shopify Flow to send SMS?

   For example, you can choose a trigger like **“Order created”**, then add conditions (e.g., the order contains a specific product) and finally set the action **“Send SMS”** via SMS Alert.

3. 3. Can I delay the SMS after a trigger event in Shopify Flow?

   Yes — the guide specifies that you can include a **“Wait” step** (hours, days, weeks) within the workflow so the SMS is sent after a delay.

4. 4. What’s an example of a workflow using Shopify Flow and SMS Alert?

   Example:
   – **Trigger:** Order created
   – **Condition:** Line items include Product X
   – **Wait:** 2 days
   – **Action:** Use SMS Alert to send an SMS to the customer’s phone number
   Once configured, you **“Turn on”** the workflow and it runs automatically.

5. 5. Is Shopify Flow available on all Shopify plans?

   No — the article states that Shopify Flow is available only on the **Shopify Advanced and Shopify Plus** plans.

6. 6. Why use Shopify Flow with SMS Alert?

   Using Flow lets you **automate SMS based on custom logic** (much beyond basic order notifications). For instance: delayed follow-up after purchase, send SMS for specific product purchases, segmentation-based SMS, etc. This fosters deeper customer engagement.

7. 7. What are the basic steps to set up an SMS workflow using Shopify Flow?

   1. In Shopify admin → **Apps → click “Shopify Flow”**.
   2. Click **“Create workflow”**.
   3. Select a **trigger event** (e.g., Order created).
   4. Add a **condition** (e.g., order,line items,name contains “Product X”).
   5. Optionally add a **“Wait” step** for delay.
   6. Add action → choose **SMS Alert → Send SMS**. Fill mobile number (choose variable from order object) and message.
   7. **Turn on** the workflow to activate it.