Shopify SMS Notifications

Notification to Buyer

• Click on Apps in your Shopify Store backend
• Then click on SMS Alert
• Click on Customer Templates
• Here you can enable or disable sms on various events by clicking on the checkbox against each event
• You can also customise the texts with variables, by just clicking on these tokens that are available just above the textarea
• For order status, if you want to insert some variable that is not listed in the tokens, you can click on more and use our variable explorer option
• Here you can enter any customer name, orderid , etc, and this will suggest all matching orders against it.
• Select the most relevant order and then you will see all possible variables here. You can mouse hover this variable to view the actual value for that variable in this order.
• So simply click on the desired variable and this will insert it to your message text.

Notification to Admin

• Similarly, you can configure admin messages, from the Admin templates tab.
• For admin messages to work, you need to ensure you have admin number in General settings.
• Here you can notify admin when a customer signs up on the website, and various order status updates, same like its for customer.
• You can also notify admin when a product goes out of stock, low stock.
• For low stock, you can set custom thrashold limit for each product, and admin will be notified when the inventory of that particular product goes below it.
• The thrashold limit needs to set from each product, for this you need to edit your product for which you want to customise this limit.
• Click on View All against Meta fields, and edit the Low stock thrashold value.

FAQ’S

1. 1. What does the “Shopify SMS Notifications” article cover?

   It explains how to set up and manage SMS notifications in a Shopify store using the **SMS Alert app** — enabling you to send SMS messages (for example, order updates) to customers.

2. 2. How do I access the SMS Alert settings in my Shopify store?

   The instructions say: go to your **Shopify admin panel → Apps → click on SMS Alert → then go to Customer Templates**.

3. 3. What kinds of SMS notifications can I enable or disable?

   On the **Customer Templates** page you can toggle which notification types are sent. For example, you can enable or disable SMS for order placements, shipping updates, delivery confirmations, etc.

4. 4. Does the article describe how to customise the SMS templates?

   Yes — via the **Customer Templates** section, you can edit the SMS message content (such as placeholder text for customer name, order number, etc) so your messages reflect your brand and workflow.

5. 5. What prerequisites do I need before enabling SMS notifications through SMS Alert?

   Before turning on the notifications you should ensure:
   – The **SMS Alert app is installed** in Shopify.
   – Your **SMS sender identity/sender-ID is configured and approved** (especially in regions with regulatory DLT or SMS header rules).
   – Your **message templates are configured (and compliant)** in the SMS Alert dashboard.

6. 6. Why might some SMS notifications not go out even after enabling them?

   Possible reasons include:
   – The SMS template for that event was not saved or correctly configured.
   – The sender-ID or brand is not active or approved.
   – Triggering event (like order status change) didn’t happen or isn’t correctly mapped.
   The article implies checking the **Customer Templates** section and ensuring toggles are correctly set and saved.

7. 7. What should I do if I want more customised or advanced SMS workflows beyond the built-in templates?

   If you need custom logic (e.g., conditional SMS based on order amount, segmentation, campaign-SMS) you might need to integrate via the **developer/API pathway** of SMS Alert (or another SMS automation tool) and use Shopify webhooks or scripts. The “Integrate with Shopify” article covers broader integration than just the basic templates.