Many times it happens, a buyer adds some product to their cart, but do not make a purchase, due to one or more reasons. He just needs a push or followup to convert his intent into a successful sales.
Cart Reminder SMS to customer
An automated SMS is sent to the customer reminding of the product that he added to his cart.
- Navigate to SMS Alert plugin.
- Click on Woocommerce >> Abandoned Cart tab.
- Enable and modify the SMS content for Send message to customer when product is left in cart.
- Select time after which SMS should be sent.
- Click on save changes.
Multiple messages set at different times
One can send multiple SMS to abandoned cart customers with different SMS templates at different time intervals.
Enable Exit Intent:
One can enable exit intent which will show as a popup when it senses a customer leaving the site without checkout.
Option to customize the Exit Intent colors and background image.
FAQ’S
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Why does some cart content show as empty in the Abandoned Cart list?
Cart content may appear empty in the Abandoned Cart list because the user has removed all items from their cart. As a result, the cart is currently empty, which causes it to display as such in the list.
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Why is the status of some abandoned carts blank or empty?
When an abandoned cart is created, its default status is set to “new.” If the cart remains abandoned for more than 4 hours without a message being sent, the status may turn blank. This can happen if the scheduled time for sending the message is set to more than 4 hours, or if the message wasn’t sent for any other reason. Once the 4-hour window passes without action, the status is no longer marked as “new” and appears blank.
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Why does the system show “Message Sent” even when the actual message hasn’t been sent after cart updates?
Each cart has a unique cart ID. If a user edits their cart by adding new items or modifying the quantity of previously added items, the system may still display “Message Sent” from a previously triggered abandoned cart message. This happens because when the user initially added items to the cart, the abandoned cart message was already sent. As a result, even though the cart is updated, the system may not recognize the need to resend the message, leading to the display of “Message Sent.”
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Why are the status and entries in the Abandoned Cart list not displayed in a sorted manner?
The Abandoned Cart list is sorted by the most recently updated carts, with the latest updates appearing at the top. If you see an older cart listed at the top, it’s because the user has recently edited their cart. The list reflects the most recent cart activity, not the original creation time.
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When is a cart added to the Abandoned Cart list?
A cart is added to the Abandoned Cart list as soon as the user adds products to their cart. If the user completes the purchase immediately, the cart is considered recovered and will no longer appear as abandoned.