Bookit Calendar

Bookit Calendar is an easy appointment booking plugin of WordPress. We have tried to make it easier to send SMS to users and admin through Bookit Calendar by following easy steps.

Bookit Calendar SMS to customer

Steps to send sms notification to user.

• Navigate to SMS Alert plugin.
• Enable and modify the SMS content for sending message to customer.
• You can send reminder to customer before specific time of Booking.
• Click on save changes.
• Multiple messages set at different times.
• One can send multiple reminder SMS to customers with different SMS templates at different time intervals before booking time.

FAQ’S

1. 1. What does this integration allow me to do?

   It enables you to send SMS notifications to customers (and optionally admins) when a reservation/booking is made via BookIt Calendar.

2. 2. What are the main setup steps?

   1. Ensure the SMS Alert plugin is installed and configured in WordPress.
   2. In WordPress go to SMS Alert → BookIt Calendar integration tab.
   3. Enable and customize the SMS template for the customer.
   4. You can also set up reminder SMS at different time intervals before booking time.
   5. Save changes.

3. 3. Which booking-events are supported for SMS notifications?

   Currently supported events (for customer SMS) are:
   – When customer booking is Pending.
   – When customer booking is Approved.
   – When customer booking is Cancelled.

4. 4. Can I send multiple reminder SMS before the booking time?

   Yes — you can configure multiple reminder SMS messages with different sms-templates for different time intervals before the actual booking time.

5. 5. Does the integration support notifications to admins/staff?

   The KB article focuses on customer-side notifications (“BookIt Calendar SMS to customer”). There is no explicit mention of admin notifications in that section.

6. 6. What should I check if SMS notifications are not being sent?

   Troubleshooting steps:
   – Confirm SMS Alert plugin is configured properly (gateway, sender ID, credits).
   – Ensure the booking status in BookIt Calendar actually changes to one of the supported statuses (Pending, Approved, Cancelled).
   – Verify you have enabled the SMS template for the relevant event and saved changes.
   – Make sure the customer’s mobile number is captured correctly and in the required format.
   – If you’re operating in India (or other regulated region) ensure sender ID, DLT compliance and template registration are correctly handled.

7. 7. Are there any special considerations or limitations?

   – Only the three statuses listed above are officially supported by default; custom statuses may not trigger SMS automatically.
   – Since reminder SMS may involve multiple sends, monitor SMS usage and cost.
   – If you require admin/agent notifications or other booking statuses beyond those listed, you may need additional customization.
   – Always test the full flow (booking → status change → SMS) before going live.