Easy Digital Downloads SMS Notifications

Now send SMS for Easy Digital Downloads with SMS Alert integration.

Notification to Customer

• Click on SMS Alert in menu (under Downloads)
• Navigate to EDD Cust. Templates
• Enable All/desired events on which you wish to send SMS to customer
• Modify the SMS Content as desired, use variable tokens as required, by clicking on it
• Scroll down and click on save changes

Notification to Admin

• Click on SMS Alert in the menu (under Downloads)
• In General Settings, add your number in “Send Admin SMS To” field, you can add multiple numbers here
• Then Navigate to EDD Admin Templates
• Enable All/desired events on which you wish to receive SMS notifications
• Modify the SMS Content as desired, use variable tokens as required, by clicking on it
• Scroll down and click on save changes

FAQ’S

1. 1. What does this integration allow me to do?

   It lets you send **SMS notifications** to both **customers** and **admins** when key events happen in your **EDD store**.

2. 2. Where do I configure customer SMS notifications for EDD?

   1. In the WordPress admin, go to **SMS Alert → (under Downloads)**.
   2. Navigate to the **“EDD Cust. Templates”** section.
   3. **Enable the desired event(s)** for which you want to send SMS to the customer.
   4. **Modify the SMS content** as you like, using variable tokens if supported.
   5. **Save changes**.

3. 3. How do I set up admin SMS notifications for EDD?

   1. In the SMS Alert menu, go to **General Settings** and add your mobile number(s) in the **“Send Admin SMS To”** field.
   2. Then navigate to **“EDD Admin Templates”**.
   3. **Enable the admin notifications** you want.
   4. **Modify the message templates** for admin notifications, using variable tokens as needed.
   5. **Save changes**.

4. 4. What are “variable tokens” in the SMS templates?

   Variable tokens are **placeholders** (e.g., customer name, order number) in your SMS message templates which get replaced by **real values** pulled from the EDD event data when the SMS is sent.

5. 5. Which events can trigger SMS notifications in EDD via this integration?

   You can enable **“All/desired events”** for both customer and admin templates. Typical events would likely include **purchase/download completion, refund, or cancellation**, but you must check your plugin settings for the exact list.

6. 6. What should I check if SMS notifications aren’t working?

   Troubleshooting steps include:
   – Ensure the **SMS Alert plugin is installed, activated, and configured** (credentials, balance).
   – In the EDD SMS settings, ensure you have **enabled the correct events** and **saved your templates**.
   – For admin messages, ensure your **admin mobile numbers are correctly entered** in “Send Admin SMS To”.
   – Confirm the **customer’s mobile number is captured** and in the **correct format**.
   – Check **SMS logs** or debug info for error entries.

7. 7. Are there any special considerations or limitations noted?

   Key considerations are:
   – The article is short; **check separately for features like mobile verification/OTP**.
   – Verify **compatibility** between your EDD version and the SMS Alert plugin.
   – Plan your messaging to **avoid unnecessary SMS** charges.
   – For Indian users: ensure compliance with local regulations (**DLT, sender ID**).