Easy Appointment is the Appointment plugin for WordPress. We have tried to make easier to sms notification to users through Easy Appointment by following easy steps.
Easy Appointment SMS to customer
Steps to send sms notification to user.
- Navigate to SMS Alert plugin.
- Enable and modify the SMS content for sending message to customer.
- You can send reminder to customer before specific time of appointment.
- Click on save changes.
Multiple messages set at different times
One can send multiple reminder SMS to customers with different SMS templates at different time intervals before appoinment time.
FAQ’S
1. What does this integration allow me to do?
It allows you to send SMS notifications to customers when appointments are made/changed/cancelled via Easy Appointments. You can also set reminder SMS before an appointment at one or multiple time intervals. The notifications cover various appointment statuses (e.g., Pending, Reservation, Abandoned, Cancelled, Confirmed).
2. How do I enable SMS notifications for customers?
1. Navigate to the SMS Alert plugin section in your WordPress admin.
2. Enable the option for SMS to the customer and modify the SMS content/template as desired.
3. You can configure reminder SMS to trigger at specific time intervals before the appointment.
4. Save your changes.3. Can I send multiple reminders at different times?
Yes — the integration supports sending multiple reminder SMS with different templates at different time intervals before the appointment time.
4. Which appointment statuses or events does SMS Alert support in this integration?
Currently, the supported events include when the appointment is in statuses: Pending, Reservation, Abandoned, Cancelled, Confirmed.
5. What should I check if SMS notifications are not being sent?
Troubleshooting steps:
– Ensure that in the SMS Alert plugin the relevant options (customer SMS, reminders) are enabled and saved.
– Check that the customer mobile number is being captured by Easy Appointments and is valid.
– Confirm that the time interval (for reminders) is correctly configured.
– Verify your SMS Alert gateway/account (sender ID, credits) is active.
– Since Easy Appointments uses extension/add-on for SMS in some cases (e.g., Twilio) you may need to ensure that extension is installed/configured.6. Are there any special considerations or limitations?
– The integration focuses on customer notifications — it may not explicitly cover admin SMS (unless additional configuration is present).
– Because reminder SMS can trigger multiple sends (different intervals), monitor your SMS volume and cost.
– If you operate in regions with SMS regulation (e.g., India with DLT and sender ID rules), ensure your SMS sender ID, templates and compliance are in order.
– If your appointment plugin is heavily customised, you might need to test whether those statuses trigger the SMS.
– The base plugin (Easy Appointments) may require an extension (SMS & Mail) to support full SMS functionality.7. How do I quickly set this up (checklist)?
1. Ensure Easy Appointments plugin is installed and functioning.
2. Ensure the phone/mobile field is captured for customers during booking.
3. Install/configure SMS Alert plugin (gateway, sender ID, credits).
4. In SMS Alert settings go to the Easy Appointments integration section.
5. Enable SMS to customers and fill in SMS templates (booking confirmation, reminder(s)).
6. Configure reminder time intervals for the appointment.
7. Save settings and test: create a sample appointment and verify SMS receipt.
8. Monitor logs / SMS credits / delivery and adjust templates/intervals as needed.