Integrate With Ninja Forms

Ninja Forms is a easy form builder plugin of wordpress. We have tried to make easier to send sms to users through Ninja Forms by following easy steps.

Customer Notification

• Go to Ninja Forms.
• Create your form in Ninja Forms.
• Create a field for phone number.
• Then Click on Publish Button.
• Go to SMS Alert >> Ninja Customer Templates.
• Here enable your form and expand that form to configure sms and otp settings.
• Here, you will have to select your phone number field.

Admin Notification

• For admin notifications go to SMS Alert >> Ninja Admin Templates.
• Then Click on Save Changes Button.

OTP Verification

• For OTP verification of form submissions go to SMS Alert >> Ninja Form >> Customer Notifications.
• Then check Enable Mobile Verification.
• Then Click on Save Changes Button.

FAQ’S

1. 1. What does the “Customer Notification” step cover?

   It explains how to configure **automatic SMS notifications** that will be sent to the form submitter (**customer**) when they fill out a **Ninja Forms** form integrated with SMS Alert.

2. 2. What are the initial steps I need to do in Ninja Forms?

   1. Go to **Ninja Forms** and create your form.
   2. Ensure you include a **field for the user’s phone number** (so the plugin knows where to send the SMS).
   3. Publish the form.

3. 3. Where do I configure the SMS settings for customer notifications?

   In WordPress admin: **SMS Alert → Ninja Customer Templates**. Here you will:
   1. **Enable your form**
   2. **Expand the form-configuration area**
   3. **Select the phone number field** you added in step 2.

4. 4. What do I need to select for the phone number field?

   Under the form configuration in the Customer Notification settings, you must **select which field** in your Ninja Forms form corresponds to the **user’s mobile number**. Without this the SMS cannot be sent to the correct recipient.

5. 5. What kind of SMS can be sent?

   While the article doesn’t list detailed fields, enabling the form and selecting the phone number field implies that you can now construct the **SMS message template** (content, variables) for the customer notification. The setup enables SMS flows for users.

6. 6. Is enabling Customer Notification mandatory?

   You must **enable the form** under **SMS Alert → Ninja Customer Templates** and **select the phone number field** — only then will the customer SMS flow work. If you skip this, no SMS will be sent to the user.

7. 7. What should I check if the customer SMS isn’t being sent?

   – Ensure the **phone number field is present** in the form and **correctly selected** in SMS Alert settings.
   – Ensure the **form is enabled for SMS**.
   – Ensure you have **SMS credits and valid account configuration** with SMS Alert.
   – Verify that the form submission included a **valid mobile number**.
   These checks follow logically from the setup steps in the article.