Jetpack

Jetpack is the membership plugin for WordPress. We have tried to make easier to sms notification and reminders to users through Jetpack by following easy steps.

Jetpack to customer

Steps to send sms notification to user.

• Navigate to SMS Alert plugin.
• Enable and modify the SMS content for sending message to customer.
• Click on save changes.

FAQ’S

1. 1. What does this integration allow me to do?

   It lets you automatically send SMS notifications to users when their status changes within Jetpack CRM (via SMS Alert).

2. 2. Which status-change events are currently supported?

   According to the article, the supported events are:
   – When user status is changed to New.
   – When user status is changed to Customer.
   – When user status is changed to Lead.
   – When user status is changed to Refused.
   – When user status is changed to Blacklisted.

3. 3. How do I enable SMS notifications for these status changes?

   1. Go to the SMS Alert plugin in WordPress.
   2. Navigate to the Jetpack CRM integration section.
   3. Toggle on/enable the SMS notification option for the customer side.
   4. Modify the SMS template content as required.
   5. Save changes.

4. 4. Is there configuration required for the “admin” side (i.e., sending SMS to admins)?

   The article focuses on the “Jetpack to customer” side — i.e., sending SMS to the end-user when their status changes. If you need admin notifications, you may need to check the plugin’s general settings or contact support for whether admin SMS is supported for this integration.

5. 5. What should I check if SMS notifications are not being sent?

   Troubleshooting steps:
   – Ensure the SMS Alert plugin is configured with valid credentials/sender ID and has enough credits.
   – In the Jetpack CRM + SMS Alert integration section, confirm the event(s) for which SMS should trigger are enabled and saved.
   – Verify that a user’s status actually changes in Jetpack CRM (to one of the supported statuses).
   – Make sure the user’s mobile number is correctly captured and available to SMS Alert.
   – If operating in India (or regions with SMS regulation), ensure your sender ID/templates are registered as per DLT or local telecom rules.

6. 6. Can I customise the SMS message content?

   Yes — you can modify the SMS content for the event(s) in the Jetpack CRM integration section of SMS Alert, so that your message aligns with your branding and context. You should consider including dynamic tokens/placeholders (if supported) such as user name, status, etc to personalise the message.

7. 7. Are there any limitations or special considerations?

   – Only the specific status-change events listed (New, Customer, Lead, Refused, Blacklisted) are officially supported per the article. If you have custom statuses or other workflows, you may need extra configuration.
   – Be mindful of SMS costs especially if many user-status changes happen.
   – If you’re in a region like India, ensure compliance with DLT/sender ID/transactional SMS rules before sending high volume SMS.
   – Proper testing is essential: simulate a status change, verify mobile number capture, and verify SMS delivery.