Simply Appointments

Simply Appointment is the Appointment plugin for WordPress. We have tried to make easier to sms notification to users through Simply Appointment by following easy steps.

Simply Appointment SMS to customer

Steps to send sms notification to user.

• Navigate to SMS Alert plugin.
• Enable and modify the SMS content for sending message to customer.
• You can send reminder to customer before specific time of appointment.
• Click on save changes.
• Multiple messages set at different times.
• One can send multiple reminder SMS to customers with different SMS templates at different time intervals before booking time.

FAQ’S

1. 1. What does the integration enable?

   It allows you to send SMS notifications and SMS reminders for appointments booked via Simply Schedule Appointments. This covers confirmations, reminders before the appointment time, and follow-up messages.

2. 2. What are the basic steps to set it up?

   1. Use a version of SSA that supports SMS (usually a paid edition).
   2. Integrate with a third-party SMS-service (e.g., Twilio) via SSA’s settings.
   3. Set up the appointment form so it captures a valid mobile/phone number field from the user.
   4. In SSA’s Notification settings: create or edit an SMS notification, choose when it triggers (e.g., at booking, a few hours/days before).

3. 3. Can I send multiple reminders at different times before the appointment?

   Yes — you can configure multiple SMS notifications with different templates and trigger times (for example: 1 day before, 1 hour before) in SSA.

4. 4. Does the integration support opt-in/opt-out for SMS?

   Yes — SSA includes an opt-in checkbox for users to receive SMS notifications, and supports opt-out with keywords like “STOP” for SMS.

5. 5. What triggers/events are supported for sending SMS?

   The triggers include:
   – When a new appointment is booked.
   – Time-based reminders before (or after) the appointment start time.

6. 6. What should I check if the SMS isn’t being sent?

   Troubleshooting steps:
   – Confirm your SMS gateway account (e.g., Twilio) is properly connected and functional.
   – Make sure an appointment has been made after the notification was created.
   – Ensure the phone number field is correctly configured and the user has provided a valid number.
   – Verify your WP-Cron / scheduled tasks are working (since reminders rely on time-triggered events).

7. 7. Are there any special considerations or limitations?

   – The SMS feature might require a paid edition of SSA (not always available in the free version).
   – Since SMS are sent via an external provider (e.g., Twilio), you’ll incur additional costs per message.
   – For countries with strict telecom/MSP regulation (e.g., sender IDs, transactional SMS rules) you’ll need to ensure your SMS setup is compliant.
   – Even though SSA focuses on customer notifications, if you need SMS to admins/team members you’ll need to check whether the plugin supports that or if extra setup is required.