WPLoyalty SMS

Wployalty is the loyalty program for Woocommerce plugin. We have tried to make easier to sms notification to users through Wployalty by following easy steps.

WPLoyalty SMS to customer

Steps to send sms notification to user.

• Navigate to SMS Alert plugin.
• Enable and modify the SMS content for sending message to customer.

FAQ’S

1. 1. What actions does this integration support?

   Currently the integration supports SMS to the customer when:
   – the customer adds loyalty points
   – the customer redeems a reward.

2. 2. How do I enable the SMS notification for these loyalty events?

   1. Go into the SMS Alert plugin in your WordPress dashboard.
   2. Enable and modify the SMS content template for sending when the loyalty event occurs (points added / reward redeemed).

3. 3. Do I also get admin notifications with this integration?

   From the article: it only mentions customer-side notifications (“SMS to user through WPLoyalty”) and does not mention explicit admin notifications for WPLoyalty events.

4. 4. Are there variable tokens/placeholders available in the SMS templates?

   The article does not provide detail on what specific variables are supported, so you’ll want to assume standard placeholders (customer name, points, reward name) may work. But you should test on your setup to confirm.

5. 5. What are the prerequisites before setting this up?

   – Ensure that you have both WPLoyalty (the loyalty-program plugin for WooCommerce) and SMS Alert installed and configured on your WordPress site.
   – Ensure your SMS Alert account is active, and you have configured sender ID / gateway settings.
   – Identify where the loyalty event triggers (points added, reward redeemed) so that SMS Alert picks it up via the integration.

6. 6. What should I check if SMS isn’t being sent when a loyalty event happens?

   Troubleshooting steps:
   – Check that you have enabled the SMS template for the appropriate event (points added or reward redeemed).
   – Verify that the loyalty event is actually happening in WPLoyalty.
   – Confirm that the customer’s mobile number is captured and stored in a format that SMS Alert recognizes (with country code as needed).
   – Make sure your SMS Alert account has credits and the gateway/sender ID is active.
   – If possible, check SMS Alert logs to see if the send attempt was made or if any error was returned.

7. 7. Are there any special considerations or limitations?

   – Since only the customer notification events are explicitly listed (points added, reward redeemed), you might need to check if there are other loyalty-events you want SMS for (like tier upgrades, expiry of points) and whether they are supported.
   – Be mindful of SMS cost — loyalty programmes can trigger many events.
   – If you operate in India (or other regulated regions), ensure your sender ID and templates comply with DLT/telecom regulations for transactional SMS.
   – The article is quite short and may not cover all customisation options—test thoroughly before going live.